Airlines Say Everybody Onboard Must Wear a Mask. So Why Aren’t They?


“It’s likely that a traveler who read about how this will work could get to the airport and things are very different by the time they get there,” she mentioned.

The airways have additionally mentioned they’ll go away center seats open when potential to encourage social distancing and alter boarding procedures as a way to keep away from having large teams congregate on the gate or on the jetway. But passengers have complained that these pointers are additionally not all the time being adopted.

Lisa Hanna, a spokeswoman for Delta, mentioned that the airline is requiring folks to put on masks “beginning in the check-in lobby, and across Delta touchpoints, including Delta Sky Clubs, in jet bridges and onboard for the duration of the flight — except during the food and beverage service. A face mask is required to begin the boarding process, and also strongly encouraged in high-traffic areas including security lines and restrooms.”

Ross Feinstein, a spokesman for American, mentioned that “American, like other U.S. airlines, requires customers to wear a face covering while on board, and this requirement is enforced at the gate while boarding. We also remind customers with announcements both during boarding and at departure.”

But Tony Scott mentioned that wasn’t the case. Mr. Scott, a 53-year-old advertising government who lives in Los Angeles, booked a first-class ticket on the airline, anticipating that with social-distancing insurance policies he would have satisfactory house. But the passenger subsequent to him, a teenage lady, refused to put on one. When he talked to the flight attendant, he was informed that masks had been non-compulsory, regardless that the American app mentioned in any other case. The flight attendant later informed Mr. Scott that masks had been obligatory, however not for kids.

“This was a 16-17 year old Caucasian girl,” Mr. Scott wrote on Twitter. “I explained that I’m in the HIGH RISK category as an African-American male with asthma and other health issues. No other accommodation was offered.”

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