How to support employees’ mental health when returning to the office


  • States are beginning to open up once more, that means many nonessential employees are returning to the office. 
  • It’s crucial to present a protected surroundings, however employers should even be dedicated to their employees’s mental health, as many individuals might be anxious about returning to work.
  • Managers ought to support versatile schedules, be clear, talk overtly and regularly, and foster a wholesome dialogue round mental health.
  • If a supervisor notices an worker is struggling, they need to schedule a gathering with them, work out how they may also help, and remind them of all the assets out there to them.
  • Click right here for extra BI Prime tales. 

As states begin “opening up” once more, many nonessential employees are returning to the office.

Given that COVID-19 hasn’t been eradicated, and that circumstances are literally surging in some locations (like Texas), it is crucial that we take each precaution doable to maintain workers protected and wholesome, similar to implementing alternating work shifts, growing cleansing frequency, and redesigning work stations to enable for social distancing. 

But even with all of this planning, getting ready, and sanitizing, there’s certain to be a whole lot of anxiousness about going again to work, particularly when there isn’t any assured therapy and we’re nonetheless ready on a viable vaccine.

Mark Debus

Mark Debus.

Mark Debus


“Managers should be aware that almost all employees are going to have some degree of anxiety about returning to work, whether it’s related to their own health or risks to someone they love, or anxiety about the future of their own employment and financial prospects,” stated Mark Debus, a licensed medical social employee (LCSW) and the behavioral health crew lead at Sedgwick, an organization that gives dangers, advantages, and different built-in enterprise options.

During a time of such uncertainty, good management is extra vital than ever. Here are some methods you possibly can assist your workers navigate their post-stay-at-home considerations. 

Support versatile schedules and dealing from dwelling

If some workers would really feel extra snug coming into the office at completely different instances of the day so as to restrict the period of time they’re round others, enable it — so long as it will not influence the crew’s general productiveness or work circulation an excessive amount of.

And if your organization was in a position to efficiently do business from home for the previous a number of weeks, this could nonetheless be an choice for the foreseeable future. Several giant organizations have already taken this step. For instance, Microsoft’s crew can do business from home till a minimum of October, and Twitter informed their employees that they’ll work remotely endlessly if they need to.

Employees “might not be ready to reintroduce high-exposure activities into their day-to-day,” defined Dana Udall, a psychologist and chief medical officer at Ginger, an on-demand mental health firm. “Try to support a work environment that makes them feel comfortable and allows them to perform at their best.”

Dana Udall

Dana Udall.

Dana Udall


If versatile schedules and distant work aren’t doable for your online business for no matter purpose, encourage workers to take common breaks all through the day and revisit your paid day off insurance policies. 

“While some policies can’t be easily [changed],” Udall stated, “is there a way to offer employees a mental health day, a half day, or even an hour off? Research shows that taking time off to refresh and recharge helps employees become more productive once they’re back on the clock.” 

Maintain open and constant communication about security precautions and the state of the enterprise

This pandemic has offered us with so many unknowns. According to Udall, the greatest manner to navigate this as a supervisor is with open, constant communication. 

“Transparency around OKRs (objectives and key results) and other work-related expectations will help your employees feel more empowered with information,” she stated. If your crew is not already assembly weekly, begin doing so, and just remember to’re assembly one on one along with your direct reviews frequently, too.

Assume that the actions you take to shield your workers aren’t apparent. Provide particular messaging about every thing the firm is doing to forestall the unfold of the virus and maintain the crew protected and wholesome. 

Debus added that, when doable, management ought to define how their actions align with the CDC’s pointers as a result of “employees need to know that their company is taking their safety concerns seriously.”

In addition, be open and trustworthy about the true state of the enterprise. You won’t have definitive solutions about the group’s future, however your workers have a proper to know, and it’ll forestall them from being utterly blindsided and unprepared in the occasion that they get laid off or the firm has to utterly stop operations.

William Schroeder

William Schroeder.

William Schroeder


Lastly, William Schroeder, a mental health counselor and cofounder of counseling heart Just Mind, advised creating a transparent suggestions channel for workers to use to specific any considerations they’ve. 

“If people see their managers as validating and as their advocate, then it will help them to feel more comfortable,” Schroeder stated.

Foster a wholesome dialogue round mental health

Unfortunately, there’s nonetheless a stigma tied to mental health points. It’s about time we put an finish to that, particularly contemplating that, in a 2020 Kaiser Family Foundation ballot, 56% of American adults report that COVID-19 has negatively impacted their mental health. 

Here are a couple of concepts for fostering a wholesome dialogue at work. 

Start speaking about it

If mental health stays a taboo matter, virtually nobody will really feel snug disclosing any points they’re having. Managers should lead by instance. 

“As leaders, the more we talk about our mental health, the more likely [it is that] someone who might be hurting will take some time off for themselves or seek out support,” Udall stated. 

This does not imply that you just want to get into the nitty gritty particulars about your private struggles, however it’s best to deliver the topic up. For instance, you might point out that you are taking a day without work on your personal mental health, or you might promote self-care in every crew assembly. Make mental health an everyday a part of the dialog. 

At Ginger, for instance, they’ve a Slack channel devoted to self-care. Employees share what they’re doing to deal with themselves and likewise ask for suggestions, similar to recommendations for the greatest on-line yoga courses.

At the very least, remind your crew about the mental health assets out there, and encourage them to reap the benefits of them. If your organization would not provide any mental health particular assets, it is time for management to change that.

Identify wellness or mental health champions

These ambassadors “can be a great way for companies to emphasize their commitment to mental health and ensure such topics are always top of mind,” Udall defined. Employees who tackle this function might carry out a wide range of duties, similar to:

  • Advocating for the firm to present extra mental health assets
  • Leading periods to evaluate the support out there to workers
  • Hosting common self-care occasions, similar to meditation and yoga
  • Administering nameless mental health surveys, gathering suggestions, and presenting it to management

Revise your day off coverage language

This is a quite simple change. In the worker handbook outlining your paid go away insurance policies, add in language stipulating that employees can use considered one of their go away days for mental health causes. It’s a small tweak that can alert your crew to the undeniable fact that mental health is a precedence and taking day off for it isn’t solely allowed, however revered and inspired.

What it’s best to do when you discover an worker appears to be struggling

Even when you do every thing doable to create a constructive mental health tradition at your organization, it would not assure that everybody will really feel snug disclosing what they are going by means of. 

There are many alternative ways in which mental health difficulties can current themselves, together with issues concentrating, avoiding social interplay, having low vitality, and substance abuse. The National Alliance on Mental Illness has a complete listing of indicators you possibly can seek the advice of.

If you discover a number of indicators in somebody in your crew, schedule time to chat with them. Just be sure you do not spring this assembly on them all of a sudden. 

“Give the employee visibility and time to prepare,” Udall suggested. “It can be extremely anxiety provoking to receive a meeting request from a manager without any context, so providing some information about the purpose of the meeting is important.” She advised saying one thing like, “I’d like to check in and see how things are going. I know this has been a stressful time, so I’m hoping to learn more about how you’re doing and what I can do to help.” 

When you meet along with your worker, be sure to focus solely on particular stuff you’ve noticed, similar to, “I’ve noticed that you don’t seem to be joining the team for lunch anymore,” or “You’ve seemed a little down lately, and you’ve missed a few deadlines.” 

If the worker’s efficiency is struggling, it is okay to remind them of your expectations, however achieve this with empathy. Give them house to speak, and pay attention intently. The extra info you might have, the higher geared up you may be to assist.

It’s critically vital, nonetheless, to do not forget that you are not your worker’s therapist. 

“Managers can show both empathy and compassion for their employees without becoming their counselor,” Debus stated. “Your goal should not be to uncover an employee’s anxiety and fears, or to make them process their feelings in the workplace. Rather, a better goal would be to create a working relationship with your employee where they feel comfortable coming to you with their concerns.”

There are sure issues you possibly can assist them with. For occasion, in the event that they’re experiencing low vitality as a result of they have not been sleeping effectively, you possibly can work with them to develop a schedule that can enable them to make amends for relaxation or encourage them to take a day or two off. If they’re nervous that they do not have sufficient paid go away left or don’t need to deplete time they’ve saved for a well-deserved trip, contemplate making some further allowances. Of course, these exceptions ought to apply to everybody, not simply the crew member in query.

And remember to remind them about the extra methods they’ll search support.

“Remind them of every resource available to them, [such as] their employee assistance program and health insurance options [if applicable],” stated Schroeder. If your organization’s health insurance coverage supplier presents teletherapy, for example, be sure your worker is aware of. Oftentimes, workers don’t know some advantages even exist.

Lastly, take time to validate your worker and their expertise. “Reiterate to them that it’s a normal thing to need support,” Schroeder stated. And this goes for you, too. If you are discovering it arduous to navigate these unprecedented instances, do not hesitate to ask for assist.

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